FAQ

What are your office hours?
Our offices are open Monday through Friday, from 8:00 AM until 5:00 PM. If you are unable to make an appointment at that time we are able to schedule a different time with you outside of our normal operating hours. During tax season our hours are extended.

What is the best way to schedule an appointment? When is the best time to schedule an appointment for tax preparation?
The best way to schedule an appointment would be to call the office that you would like the appointment to be at and schedule your appointment with them. The phone number for the Normal, IL office is 309-452-2417, and the number for the Pontiac, IL office is 815-842-2138.

How early should I start gathering the information for my taxes?
The way to make the tax season easy on yourself and make sure that we are able to complete your taxes in a timely manner would be to hold onto all receipts and information that may be useful throughout the year. Another way to make sure your taxes are completed in a timely manner would be to wait and make sure you have all the documentation from your employer and bank before coming in to have your taxes done. We are also happy to provide a tax organizer to our clients as a resource so they can ensure that they have all the required documentation before their taxes are prepared.

Do you work with people outside of Central Illinois?
Yes, we work with clients throughout Illinois. We have clients in the Chicago metropolitan area as well as in southern Illinois.

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